ClickPost introduces AI-powered voice agent for failed delivery management

ClickPost, a logistics intelligence platform, has launched Parth, an Artificial Intelligence (AI)-powered voice agent designed to improve the resolution of failed deliveries. Parth replaces traditional manual calls with automated voice interactions, helping e-commerce and retail businesses recover more orders and reduce Return to Origin (RTO) rates. 

Parth also provides businesses with insights into the reasons behind failed deliveries. By analysing these patterns, companies can optimise carrier selection, improve reattempt strategies, and enhance overall logistics planning. The system records, summarises, and analyses each interaction to give businesses a better understanding of customer behavior. With smart noise cancellation, it ensures clear communication even in noisy environments. 

The AI voice agent, is available for early access, allowing businesses to test its AI-powered NDR resolution in two languages. It can be integrated into logistics workflows, making it suitable for businesses managing shipments at various scales.  

“AI is revolutionising logistics, and Parth is a major breakthrough in NDR resolution,” said Naman Vijay, Co-Founder of ClickPost. “Parth goes beyond automation—it empowers businesses to recover revenue, increase conversions, and foster customer loyalty, all without any manual intervention.” 

In January, ClickPost also introduced its Returns and Exchanges (R&E) solution to help e-commerce brands manage returns efficiently. The solution integrates with Warehouse Management Systems (WMS), Enterprise Resource Planning (ERP) systems, and Shopify to offer real-time inventory updates, reducing delays and improving accuracy.