TCS and Air New Zealand partner for AI-driven digital transformation

Tata Consultancy Services (TCS) has signed a five-year agreement with Air New Zealand to enhance the airline’s digital capabilities using artificial intelligence (AI) and cloud technologies. The partnership aims to improve customer experience and streamline operations, including fleet management, crew scheduling, and ground services. 

TCS will modernize Air New Zealand’s digital infrastructure by integrating AI-driven automation across its systems. This includes optimizing cargo services, maintenance operations, disruption management, and retail offerings. The collaboration will also focus on upskilling Air New Zealand’s workforce in AI, cybersecurity, and digital engineering. 

Greg Foran, Chief Executive Officer, Air New Zealand, said, “This collaboration aligns with our vision to be a digitally enabled airline of the future.”  

K. Krithivasan, Chief Executive Officer and Managing Director, TCS, said, “By leveraging AI, automation, and cloud technologies, we aim to reimagine operations, enhance passenger experiences, and build a more agile and resilient airline." 

Air New Zealand operates across 49 domestic and international destinations, serving over 15 million passengers annually. The airline runs more than 3,400 weekly flights, making digital transformation a key aspect of its future strategy. The partnership with TCS is expected to support the airline’s goal of becoming a more technology-driven and customer-centric airline.