Tech Mahindra announces new large language model for telecos

IT services giant Tech Mahindra has launched a new large language model (LLM) for telecos. The multi-modal network operations LLM is designed to analyse vast structured data (events, alarms, counters), unstructured data (logs, MOPs, SOPs, images, text, marketing), and all relevant network data.

It is developed using NVIDIA AI Enterprise software and AWS Cloud infrastructure. It is based on Meta’s Llama 3.1 8b instruct model and is customised for telecom networks, by training on large network datasets and applying the latest generative AI and agentic AI frameworks. This model enables the transformation of traditional telecom networks into fully autonomous networks (L4 and above), the company said in a press release.

“The shift towards autonomous networks has become imperative within the telecom industry. Our collaboration with NVIDIA and AWS is pioneering a Multi-Modal Network Operations Large Model designed to enhance security, automate network management, and improve operational efficiency. Through this work, we will empower telcos to reduce operational costs and pave the way for a more agile and resilient network environment,” said Manish Mangal, Chief Technology Officer, Telecom & Global Business Head, Network Services, Tech Mahindra.

In the initial phases, Tech Mahindra is rolling out two critical AI-driven use cases for the model. First, the Dynamic Network Insights Studio will provide a 360-degree AI-powered network observability solution, offering insights into network performance for AI teams, network operations, and C-suite executives. the second use case, Proactive Network Anomaly Resolution Hub, will be an advanced AI-powered auto-resolution system that will autonomously detect and resolve network anomalies such as alarms or events with zero human intervention.

Additionally, the solution architecture will integrate AI-driven intelligence into network operations, encompassing three components including first efficient data ingestion from the network; data curation and model customisation to enhance AI training; and automated action implementation for quick resolution and restoration of services.

It may be noted that Tech Mahindra is one of the few IT services companies to be working on building an indigenous LLM under Project Indus. Project Indus was announced in August 2023. The company had then said that with this project, it aims to construct an LLM designed to converse in various Indic languages, inspired by the government-supported AI translation tool Bhashini.