Noida International Airport taps Kyndryl to manage its tech operations

Noida International Airport (NIA) on Monday announced a collaboration with the US-based IT infrastructure services provider Kyndryl to manage the airport’s modern technology environment and 24X7 support model.

With over 30 years of experience in managing and transforming airports globally, Kyndryl will provide NIA with advanced frameworks and services to ensure smooth, tech-driven operations for better customer experiences.

As a greenfield airport, NIA aims to offer customers a "memorable experience" while travelling through its terminal. With technology at the centre of that experience, Kyndryl will work with NIA to build a robust IT foundation by reviewing existing architecture, establishing frameworks to steer policies, implementing technology delivery changes, security services, asset management, and managing risks and audit compliance during operations.

Kyndryl will also manage NIA’s IT estate on Kyndryl Bridge, accelerating the automation of its IT infrastructure, while monitoring the real-time health and performance of its systems. Kyndryl Bridge, an artificial intelligence (AI)-powered open integration platform, will be core to the airport’s 24x7 technology support system, helping the airport proactively detect and mitigate issues before they impact operations and customers’ experience at the airport. Kyndryl will also implement robust information security services including first response systems to cyber security incidents, security policy administration and health status monitoring, the company said in a statement.

Speaking on the collaboration Christoph Schnellmann, Chief Executive Officer, of Noida International Airport said, “Partnering with Kyndryl allows us to leverage their global expertise and innovative solutions to create a world-class airport that prioritises passenger satisfaction and operational efficiency. Kyndryl’s proven track record in managing complex IT environments ensures that we are well-equipped to meet the demands of modern aviation.”

“Improving people connectivity across India is imperative and supports critical infrastructure needs and the India Government’s national agenda. It’s a privilege to enter into a new customer engagement with Noida International Airport ahead of the airport launch as it allows us to bring into purview the entire gamut of technology, consulting, delivery, and sustainability services that Kyndryl offers as well as grow and develop along with the airport’s expansion and growth,” said Lingraju Sawkar, President, Kyndryl India.

The first phase of the airport will feature one runway and one terminal, with the capacity to handle traffic of 12 million passengers annually. Upon completion of all four development phases, the airport will be able to cater to 70 million passengers per year.

Noida International Airport has been at the forefront of technology-led innovation in recent years. In November 2024, it partnered with Schneider Electric to introduce building and energy management solutions, including power supply and other airport management systems like baggage handling and heating, ventilation, and air conditioning (HVAC).

Over the last 10 years, domestic airline capacity has almost doubled in India and has seen an annual growth rate of 6.9% between 2014 and 2024. Last September, a report by the Indian government said that it planned to spend about $12 billion by 2025 on airports and aircraft to meet growing air travel demand, adding that airport operators are likely to see revenue growth of 12-14% in 2025-26.