ServiceNow appoints former Dell India exec as MD and GVP for India and SAARC region

ServiceNow, a digital workflow solutions provider, has appointed Ganesh Lakshminarayanan as its new Managing Director and Group Vice President for India and SAARC, effective January 6, 2025. In this role, he will oversee ServiceNow's operations in the region, furthering the company's growth and digital transformation initiatives. 

Lakshminarayanan has extensive experience in leadership roles across major organisations. Previously, he served as CEO of Airtel’s domestic B2B business and President and Managing Director of Dell India. His career also includes positions as Chief Operating Officer at Capillary Technologies and Senior Advisor at EY. 

Detlef Krause, President APAC, ServiceNow, said, “India remains a key priority for ServiceNow, and Lakshminarayanan’s expertise and leadership will further enhance our ability to deliver value to our customers in this dynamic market.”  

“India is a critical market for ServiceNow, and I’m excited to lead the team through its next chapter of growth, driving innovation and delivering transformative results for our customers,” said Lakshminarayanan. 

He will be based in Bengaluru and will lead ServiceNow’s business teams in India. India is a strategic market for the company and serves as a key technical hub, hosting the India Technology and Business Centre, which is the largest outside the US. This center contributes significantly to ServiceNow’s global operations, with over 40% of the company’s product engineering driven from India, the company said. 

India accounts for more than 20% of ServiceNow's global workforce, with one in three engineers based in the country. The India Technology and Business Centre, led by Sumeet Mathur, underpins platform innovation and accelerates ServiceNow’s global operations. 

Lakshminarayanan holds a bachelor's degree in computer science and engineering from Anna University, a master’s degree from Alagappa University, and an MBA in Finance from the University of Michigan.