US-based RingCentral to fuel India growth with new innovation centre

U.S.-based cloud solutions provider RingCentral on Thursday announced the opening of its innovation centre in Bangalore. The facility will help clients with innovative business collaboration and is designed to accommodate over 700 employees. The announcement follows RingCentral obtaining approval of a PAN-India license from the Department of Telecommunications (DoT), authorising service delivery across all 22 telecom circles in the country. 

RingCentral's investment in India extends beyond infrastructure. The company is actively expanding its R&D efforts in areas such as AI, Business Collaboration, Contact Center solutions, and next-generation communication technologies catering to global customer needs

Sathesh Murthy, MD & Engineering Head, RingCentral believes that India is crucial to the company’s product development. “We have already doubled our workforce in India and our innovation teams are making significant contributions. We are actively recruiting top engineering talent in areas like AI/ML, cloud computing, mobile app development, and DevOps. Our goal is to grow our team in India and drive innovation in our communications solutions,” Murthy told TechCircle, adding that the company is also scaling its customer support, service engineering, and site reliability engineering (SRE) teams to ensure exceptional service for its growing customer base in the region.

"Our local presence, combined with our AI-driven cloud communications and contact centre solutions, positions us to be a true partner for Indian businesses seeking to elevate their internal employee collaboration and drive superior customer experiences,” he said.

Murthy added that the company will continue to invest in people while focusing on innovative approaches to support learning, digital skills development, and training opportunities for talent in India.