LTIMindtree announces investment in AI voice firm for customer engagement capabilities

IT firm LTIMindtree announced a partnership and strategic investment in AI startup Voice.AI on Wednesday for improving customer engagement. The company, through its wholly-owned subsidiary LTIMindtree USA, will invest $6 million in convertible instruments to be issued by the startup. 

Voice.AI, incorporated in April 2024, offers proprietary technology for human-like voice capability in more than 20 languages with conversational, contextual, and emotional intelligence. LTIMindtree will leverage Voice.AI’s capabilities to enable its clients to optimize costs, reduce risk, enhance user experience, address revenue leakages, and enhance upsell opportunities. LTIMindtree will help clients integrate Voicing.AI with their custom tools, knowledge bases - both structured or unstructured, CRM systems, and leading call management platforms and systems.

“Our investment with Voicing.AI aims to redefine how businesses interact with their customers through intelligent automation and AI,” said Debashis Chatterjee, CEO and Managing Director, LTIMindtree. “This partnership and investment not only underscore our commitment to innovation but also ensures that LTIMindtree is an early mover in capitalizing on the disruption expected across platform operations.”

“Voicing.AI is fundamentally disrupting the massive customer engagement market by powering new revenue growth, personalizing customer connections, and fostering a human dialogue between a business and its customers. LTIMindtree presented us with a deeply focused comprehensive vision for this Responsible AI transformation and we are excited to partner with them,” said Abhi Kumar, Co-Founder - Voicing.AI.

Data from MarketsandMarkets show that the AI voice generator market is projected to grow from $3 billion to $20.4 billion in 2030, with an annual CAGR of 37.1%.