Freshworks names new Chief Product Officer

Freshworks, a cloud-based Software-as-a-Service (SaaS) company, has appointed Srinivasan Raghavan as its new Chief Product Officer (CPO). Raghavan brings over 20 years of experience in enterprise SaaS leadership to the role. 

In his new role, Raghavan will oversee the product strategy for Freshworks’ software, which focuses on enhancing customer and employee experiences through artificial intelligence (AI)-driven solutions. He will report directly to Dennis Woodside, CEO and President of Freshworks. 

“Srini is a key addition to our team to lead innovation that delivers a scalable trajectory for growth across our three key business priorities: employee experience, AI, and customer experience,” said Dennis Woodside.   

Raghavan’s most recent position was as Chief Product Officer at RingCentral, where he expanded the company’s offerings to include cloud-based contact center, marketing, and sales intelligence solutions. Before that, as Senior Vice President of Product at Five9, he led the development of AI-powered digital engagement tools, including workflow automation and virtual agents. 

Earlier in his career, Raghavan worked at Cisco, leading strategy and product management in the Applications Software and Collaboration Business units. His background in engineering supports his expertise in product management, user experience, and corporate strategy.  

He holds a Bachelor’s and Master’s degree in Computer Science and Engineering, along with an MBA from The University of Chicago Booth School of Business. Raghavan’s leadership experience spans the US, Europe, and Asia, bringing a broad and strategic perspective to his new role at Freshworks.