Tech Mahindra, AWS partner to develop AI-driven telecom networks

Tech Mahindra, an IT services provider, has entered a multi-year collaboration with Amazon Web Services (AWS) to create an Autonomous Networks Operations Platform (ANOP). The platform is designed to assist Communication Service Providers (CSPs) and enterprises in improving network management and operations. 

ANOP integrates machine learning (ML) and Generative Artificial Intelligence (GenAI) services from AWS. It allows customers to shift from traditional on-premises network operations to a hybrid cloud-based, proactive, and real-time management model, the company said. 

The collaboration combines Tech Mahindra’s telecom expertise and generative AI capabilities with AWS technologies such as Amazon SageMaker, which provides tools for building and deploying machine learning models. This platform aims to enhance productivity in Network Operations Centers (NOCs) by over 50%, reduce field visits by 15%, and decrease the Mean Time to Repair (MTTR) for network incidents by more than 30%. Additionally, it enables faster implementation of network and service configurations, improving speed and efficiency by over 30%. 

Amazon Bedrock, a service that provides access to foundational AI models via a single application programming interface (API), is also a key part of the collaboration. This ensures the platform meets standards for security, privacy, and responsible AI practices. 

Manish Mangal, Chief Technology Officer, Telecom & Global Business Head, Network Services at Tech Mahindra, said, “By integrating AWS’ GenAI, our Autonomous Networks Operations Platform delivers real-time insights, intelligent workflows, and supports O-RAN adoption for efficient, proactive network management.” 

Tech Mahindra is also testing O-RAN functions on Amazon's EKS Anywhere platform, which supports the deployment of containerised applications. This effort aims to advance the cloudification of radio access networks (RAN) at the edge. 

Robin Harwani, Head of Telco Industry Solutions at AWS, said, “The collaboration to integrate AWS’ AI/ML, including generative AI offerings to build Tech Mahindra’s Autonomous Networks Operations Platform, is an important step to help telco operators bring acceleration in their network operations transformation.”