TCS signs multi-year digital transformation deal with Air France-KLM

IT services firm Tata Consultancy Services (TCS) is expanding the scope of its partnership with  Air France-KLM to modernize its data architecture. TCS has signed a multi-year deal with the French aviation group to move its data to cloud and promote the next generation of data-driven aviation.

This data migration over the next three years will help Air France-KLM exit data centers and harness the strength of the cloud in key areas such as flight operations, passenger information, aircraft maintenance, the airline's e-commerce platforms, and more. The new data architecture will enable the use of data to enhance operations, drive decisions, improve functionality, and gain efficiency. The two firms share a three-decade-long partnership, where TCS was responsible for enhancing reliability, social media, customer service, and e-commerce. Some of the digital implementations include digital queuing in airport lounges and boarding pass collection via social media.

“We could not be more proud of our 30-year shared history of innovative accomplishments and the positive impact we’ve made on the experiences of Air France-KLM passengers, employees, and partners. We are eager to help Air France-KLM become the most data-driven airline group in the world and continue to reach new heights in air transport and customer experience, operational excellence, and sustainability for decades to come,” said Krishnan Ramanujam, President, Consumer Business Group, TCS.

This initiative will be led by a team of over 100 professionals across TCS delivery centers in France, the Netherlands, and India. They will work closely with  the Air France-KLM Data teams based in Toulouse.

TCS reported its financial results for the second quarter of FY25 last month. While the company continued to face cautious spending patterns, a trend seen in recent quarters, the company saw strong digital transformation deals driven by increased investments in segments like artificial intelligence (AI), cybersecurity, and cloud solutions. The company posted a 5% rise in its consolidated net profit and an 8% year-on-year increase in revenue.