LTIMindtree, ServiceNow unveil AI-smart underwriter solution

Technology consulting and digital solutions firm LTIMindtree has launched an AI-Smart Underwriter solution, developed in collaboration with ServiceNow. This platform is designed to empower insurance underwriters by providing artificial intelligence (AI)-driven insights and intelligent automation to streamline decision-making and enhance operational efficiency.
 
The solution simplifies the underwriting process by offering a single, integrated view of risk and automating tasks from submission intake to policy binding and renewals. By leveraging AI and data-driven insights, underwriters can focus on crucial decisions like risk selection, eligibility, and pricing, while reducing manual workload.
 
As a certified solution under ServiceNow’s platform, the tool helps insurers improve their operations by automating complex tasks and delivering accurate, scalable services. The platform allows underwriting teams to collaborate more effectively with agents, access critical information seamlessly, and make faster, more informed decisions.
 
Nachiket Deshpande, Chief Operating Officer and Whole-time Director at LTIMindtree, said, "This solution aligns with our vision of embedding AI in everything, empowering underwriters with the tools they need for smarter risk evaluation."
 
ServiceNow’s Senior Vice President of Global Partnerships, Erica Volini, said, "This platform redefines industry standards and enhances both employee and client experiences."
 
The solution will improve traditional insurance underwriting by providing underwriters with a central hub for risk assessment, supported by advanced analytics, AI, and digital tools. This approach enables faster, more accurate decision-making, improving both customer and agent satisfaction.
Last month, LTIMindtree, a global technology consulting and digital solutions firm, strengthened its partnership with Currys, one of the UK's leading technology retailers, by undertaking a comprehensive overhaul of its omnichannel retail experience.
 
As part of this digital transformation, LTIMindtree introduced several key initiatives, including the re-platforming of Currys’ website to Salesforce Commerce Cloud, the launch of an in-store client app using Experience Cloud, and the deployment of Service Cloud to improve post-sales support. These enhancements aim to elevate Currys’ customer experience across both online and in-store channels.