Synnefo teams up with Bengaluru-based Aprecomm to offer new solution for broadband providers

Bengaluru-based Aprecomm, a network and customer experience platforms, has partnered with Synnefo, an operational support solutions provider to Internet companies, to offer a cloud-based artificial intelligence (AI)-powered customer experience (CX) management solution tailored for broadband service providers.

The partnership combines Mumbai-headquartered Synnefo’s service management solutions with Aprecomm’s advanced customer experience tools to create a comprehensive solution. This integrated solution will streamline CPE management, subscriber billing, support, and network performance optimisation, helping service providers save time and reduce costs.

Pramod Gummaraj, Founder & CEO of Aprecomm, said, “By integrating Aprecomm’s tools with Synnefo’s services, we’re delivering a turnkey solution that ensures a top-tier customer experience across every touchpoint.”

The collaboration integrates Aprecomm’s ACS (Auto Configuration Server) and Quality of Experience (QoE) software with Synnefo’s support platforms to offer a unified experience management system for Internet services providers (ISPs) and broadband service providers. The cloud-based Software-as-a-Service (SaaS) solution includes all the necessary tools for Customer Premises Equipment (CPE) configuration, customer billing, and network optimisation down to granular application levels. This comprehensive platform is designed to improve customer satisfaction and operational efficiency.

Vijay Ahire, Co-founder & CTO of Synnefo, said, “This partnership presents a great opportunity to upgrade existing customers and tap into new markets in India, Africa, and the Middle East, where mid-size providers seek cost-effective solutions.”

Aprecomm’s CX suite is designed to enhance both residential and business subscribers’ connectivity experiences. By leveraging AI and a unique QoE algorithm, Aprecomm aims to create self-optimising, self-healing networks that adjust to the specific needs of each user and application, ensuring seamless online experiences. 

On the backend, Aprecomm’s advanced analytics and automated support tools offer real-time data, enabling service providers to monitor network performance and resolve issues proactively.