LIC selects Infosys to drive its digital transformation initiative

IT services firm Infosys has been selected by the Life Insurance Corporation of India (LIC) to drive its digital transformation initiative called DIVE (Digital Innovation and Value Enhancement). Under the collaboration, Infosys will build the NextGen Digital Platform that will be used for delivering omnichannel engagement and data-driven hyper-personalised experiences to LIC’s customers, agents and employees.

To this end, Infosys will be providing turnkey system integration services from its  artificial intelligence (AI) suite of solutions Infosys Topaz and DevSecOps services from Infosys Cobalt. Additionally, Infosys will also set up digital transformation infrastructure, while also monitoring and maintaining it when it is operational.

“By leveraging Infosys’ experience in digital transformation initiatives and prowess in AI and Cloud, we aim to equip LIC with a robust digital infrastructure that will deliver superior customer engagement, enhance operational efficiency and enable rapid market responsiveness. Through this collaboration, we are confident that LIC will be uniquely positioned to offer unparalleled service and value to their stakeholders,” said Infosys CEO Salil Parekh.

The NextGen Digital Platform will serve as an open platform to enable swift integration with FinTech companies and Bancassurance partners. It is expected to enhance LIC’s operational capabilities and enable it to cater to customers, agents, and employees.
 
Last week, Infosys announced a partnership with Proximus Group, a Belgium-based digital services and communications company, to explore new business opportunities. This collaboration is aimed at leveraging both companies' expertise to enhance digital solutions for businesses and customers. The partnership will focus on a joint go-to-market strategy, combining Proximus’ international products, such as Route Mobile's Communications Platform as a Service (CPaaS) and Telesign's Digital Identity (DI) solutions with Infosys' digital services.