Infosys, Proximus join hands to boost digital services and AI Solutions

IT services provider Infosys has partnered with Proximus Group, a Belgium-based digital services and communications company, to explore new business opportunities. This collaboration aims to leverage both companies' expertise to enhance digital solutions for businesses and customers. 

The partnership will focus on a joint go-to-market strategy, combining Proximus’ international products, such as Route Mobile's Communications Platform as a Service (CPaaS) and Telesign's Digital Identity (DI) solutions with Infosys' digital services. Together, they aim to improve customer engagement through AI-powered digital assistansts and enhance online security by providing solutions for digital identity and fraud protection. 

Antonietta Mastroianni, Chief Digital & IT Officer at Proximus, said, "By leveraging Infosys' global reach and our expertise in CPaaS and DI Solutions, the collaboration will drive innovation and deliver superior customer experiences for our joint customers. We are confident that our mutual deep expertise and proven track record will be instrumental in this two-way partnership." 

Upendra Kohli, Executive Vice President – Communication, Media and Technology (Americas & Europe) at Infosys, said, "Infosys' strong capabilities in digital services combined with Proximus Group's expertise in CPaaS and DI solutions will redefine omnichannel customer engagement and AI-driven digital assistants for the industry." 

This collaboration is expected to strengthen both companies’ positions in the digital services market and accelerate their offerings for customers in Belgium and internationally.