Chennai-based Prodapt expands its Panama nearshore centre

Chennai-based IT firm Prodapt Solutions on Monday announced the expansion of its nearshore operations centre in Panama. The company said, it has completed the initial phase of this expansion, which includes technology and domain specialists collaborating with the largest Communications Service Providers (CSPs) across the Americas.

The company said in a statement that the centre will hire experts in cloud computing, artificial intelligence (AI)-powered customer service and process optimisation, and technical support.

The statement further said that Prodapt chose Panama for its strategic location, multi-lingual skills, emerging digital engineering talent, and favourable business and policy environment fostered by the Government of Panama. Along with the newly announced onshore centre in Puerto Rico and the Americas Innovation Center in Dallas, Prodapt will further enhance its capability to deliver comprehensive, AI-powered, and always-on services to clients.

On July 31, the company announced the appointment of Manish Vyas as MD and Chief Executive Officer, a former Tech Mahindra veteran who succeeded Harsha Kumar with the latter transitioning to an advisory role at Prodapt, continuing to support the Board.

“The Panama delivery centre is among our most strategic operations facilities worldwide," said Vyas. "Established in 2020 as a nearshore option for US customers, this centre has now grown exponentially, powered by some of the best technical talent in the industry and remarkable technology capabilities. Prodapt will continue to invest in our Panama centre as we expand our portfolio of AI-first offerings and solutions for clients across the Americas," he said. 

Prodapt Solutions, a part of the Jhaver Group, currently employs 6,000 individuals globally, with 4,500 based in India. With a majority of revenues contributed from North America, Canada, Latin American countries, and Europe, Prodapt is also reportedly looking at entering new markets like Japan and Middle Eastern countries.

The company which collaborates with major telecom, media, and internet giants worldwide, such as Google, Amazon, Verizon, Vodafone, Virgin Media, British Telecom, Deutsche Telekom and Samsung, said earlier in May that it plans to go public, aiming to become a $1-billion company in the next 5-6 years.