Follett Higher Education partners with TCS for IT and cybersecurity enhancement

Tata Consultancy Services (TCS) has signed a three-year contract to enhance the IT infrastructure and cybersecurity services for Follett Higher Education, a college store operator in North America. 

TCS will deploy its platforms, TCS Cognix and Cloud Exponence, to develop an advanced IT infrastructure supporting Follett’s academic and retail operations across the US and Canada. The company aims to streamline Follett’s technology operations using its Machine First delivery approach and TCS Cognix, an artificial intelligence (AI)-driven suite that automates processes and manages enterprise infrastructure with built-in security and compliance features. 

The collaboration will also enhance Follett’s cybersecurity. TCS will manage Follett’s Security Operations Center and provide services such as email, network, identity, and access management security. This will include tools to improve Governance, Risk, and Compliance processes and provide end-to-end visibility across Follett’s cybersecurity landscape. 

Prasad Keshava, Vice President of Enterprise Infrastructure for Follett Higher Education, said, “At Follett, we believe every interaction a student has with us contributes to their potential for success. That’s why our partnership with TCS is crucial, along with a well-structured governance and accountability matrix.” 

Ashish Khurana, Vice President and Head, Retail Americas Business, TCS, said, "Whether it’s at a campus bookstore or online, we are committed to partnering with Follett to delight and support students on their academic journeys. We are excited to deepen our longstanding relationship with Follett. TCS will combine its contextual knowledge with technology to create frictionless experiences in students’ interactions with Follett.”