TCS inks deal with Xerox for IT transformation

India's largest IT services provider Tata Consultancy Services (TCS) has entered into an agreement with US-based tech firm Xerox to drive a comprehensive transformation of the latter’s IT technology landscape using cloud computing and generative artificial intelligence (GenAI). This partnership aims to streamline Xerox’s operations and enhance both business and IT service delivery.
 
Under this landmark agreement, TCS will consolidate Xerox’s technology services to boost business performance, migrate complex legacy data centres to Microsoft’s Azure public cloud, and implement a cloud-based Digital ERP platform to overhaul business processes. Additionally, GenAI will be integrated into Xerox's operations to foster sustainable growth.
 
TCS will craft a new agile, cloud-first operating model for Xerox. This model will leverage TCS’s extensive service capabilities, including AI.Cloud, Enterprise Solutions (notably TCS Crystallus™), and Cognitive Business Operations (featuring TCS Cognix™). These resources will be combined with expertise from leading hyperscalers and AI solution providers to create an AI-centric enterprise platform for Xerox.
 
Tino Lancellotti, Chief Information Officer of Xerox, emphasized the importance of this initiative, stating, “This digital transformation is crucial for redefining our operating model to streamline our geographical, offering, and operational footprint while enhancing our clients’ experience. We believe TCS is the ideal partner to execute this complex program, given their extensive experience with Xerox and across the industry.”
 
Headquartered in the United States, Xerox is a global leader in digital print technology and related solutions, with operations in nearly 145 countries. Its diverse client base includes small and medium-sized businesses, graphic communications companies, governmental entities, educational institutions, and most Fortune 500 companies. This strategic shift to a cloud-first, digital services-led organization is a pivotal element of Xerox’s multi-year Reinvention plan, unveiled in 2023, aimed at transforming its revenue mix and achieving sustainable profits.
 
V Rajanna, President of Technology, Software, and Services at TCS, remarked, “Our collaboration with Xerox spans over two decades, evolving from transforming business functions like finance and HR to this exciting new phase. We are thrilled to support Xerox’s Reinvention, establishing a digital core leveraging cloud, AI, and next-generation enterprise platforms to create a foundation for long-term, sustainable growth.”
 
This deal underscores TCS’s robust presence in the US, its largest market, where it employs nearly 50,000 associates across 19 delivery centres. TCS has been a trusted partner in digital transformation for numerous clients across various industries throughout its 50 years of operations in the region.
 
Amit Bajaj, President of North America at TCS, commented, “Xerox's Reinvention is a bold initiative demonstrating that even a 100+ year-old organisation can rapidly transform into a simpler, more agile, and technology-driven company. GenAI is driving the next wave of enterprise transformation, and we are proud to partner with esteemed American industry leaders like Xerox to realisse the full potential of this groundbreaking technology on an enterprise scale.”
 
On May 22, TCS signed an agreement to modernize Burgan Bank's core banking systems. The bank will implement TCS BaNCS, integrating various legacy applications into a contemporary universal system. Burgan Bank, with over 160 branches and 360 ATMs, will use TCS BaNCS for core and digital banking, payments, loan origination, wealth management, and regulatory compliance, aiming to enhance its technology landscape.
On May 3, TCS announced a partnership with CrowdStrike to boost enterprise cybersecurity. The collaboration will enhance TCS' managed detection and response services with CrowdStrike's AI-native Falcon XDR platform, aiming to transform TCS's Security Operations Centre (SOC) with advanced AI-powered capabilities for breach prevention.
 
In addition to its strategic industry partnerships, TCS collaborates with prominent universities such as Carnegie Mellon and Cornell Tech University to foster innovation in North America. Recently, TCS established the Bringing Life to Things™ Lab in Ohio, a cutting-edge facility designed for rapid prototyping, experimentation, and large-scale implementation of AI, GenAI, and IoT engineering solutions. Furthermore, TCS has been the title sponsor of the TCS New York City Marathon for the past 11 years.