SolarWinds launches generative AI engine to manage IT ops

IT management company SolarWinds has announced the launch of a generative artificial intelligence (AI) engine called SolarWinds AI to manage IT operations and modern digital environments. This platform will be based on the company’s newly introduced framework ‘AI by Design’ which underscores privacy, security, and reliability in developing advanced AI technologies.

SolarWinds is going to be first introduced in the IT service management solution — SolarWinds Service Desk — for improving IT outcomes, service delivery, and employee satisfaction. It will facilitate agent workflows and allow teams to resolve tickets in minutes instead of hours or days. It will also help in minimising downtime and outages.

Powered by large language models (LLMs) and proprietary algorithms, SolarWinds AI in Service Desk instantly summarises complex ticket histories, provides suggested agent responses to inquiries, and generates real-time recommended steps for resolving issues. The company also plans to introduce SolarWinds AI throughout its suite of observability and IT management solutions, adding a new digital partner for DevOps, SecOps, database teams, and beyond.

“In creating SolarWinds AI, we leveraged our long history of engaging with the IT community to build an AI system that could act as a valued partner to IT pros in their everyday lives and reimagine the productivity, efficiency, and innovation they’re capable of,” said Krishna Sai, SVP of Engineering at SolarWinds. “We believe that our new AI by Design framework sets a model for how the broader industry should approach AI, built on our belief that privacy, security, and trust must be inherent to any AI system.