HCLTech, ServiceNow partner for enterprise Gen AI adoption; launch new business unit

IT services company HCLTech announced a partnership with ServiceNow on Thursday for delivering generative artificial intelligence (AI) solutions. This partnership will allow enterprises to adopt ServiceNow’s generative AI capabilities across business. HCLTech’s role would be to offer consulting, design, implementation, and managed services through ServiceNow’s entire suite of products.

HCLTech and ServiceNow will also launch a ServiceNow business unit and the ‘Fluid NOW' centers of excellence in London, New York and Noida for enterprises to explore the latest GenAI solutions that can accelerate their digital transformation journeys. 

The collaboration aims at blending ServiceNow products with HCLTech’s industry expertise, IPs and global delivery capabilities to deliver use cases and solutions for enterprises. It is expected to help in cost saving and enhancing cross-depratment efficiency and productivity.

“We are delighted to double down on our partnership with ServiceNow to enable our clients to unlock value through GenAI. HCLTech’s differentiated portfolio and engineering heritage positions it to deliver practical and customised GenAI use cases to clients as they move forward with their digital transformation agendas,” said C Vijayakumar, CEO & Managing Director, HCLTech.

To be sure, ServiceNow announced an expansion of its Now Assist generative AI portfolio with the addition of three new capabilities in November 2023. Now Assist in Virtual Agent, flow generation, and Now Assist for Field Service Management (FSM) solutions are now embedded into the ServiceNow Platform. All three capabilities aim at increasing productivity for customers by reducing time spent searching, summarising, and creating basic information while enabling conversational self-service, incident deflection, and workflow automation, the company statement said.