Tech Mahindra, TOTSCo partner to transform UK broadband switching

Indian IT service provider Tech Mahindra has partnered with TOTSCo to develop a messaging platform aimed at revolutionising broadband switching in the UK telecom industry.  

This collaboration also known as The One Touch Switching Company Ltd is aimed at revolutionising the UK telecom industry. The platform, designed to facilitate one-touch switching for residential fixed broadband and voice services, will be adopted by all UK retail communications service providers. 

Built with a cloud-native architecture, the platform prioritises security, robustness, and scalability. Its seamless functionality aims to empower consumers, allowing them to effortlessly switch between telecom service providers, thus optimising both price and service selection according to their needs. 

Vikram Nair, President — EMEA Business, Tech Mahindra, said, “Through this partnership, Tech Mahindra will develop an industry wide messaging platform, TOTSCo Hub, enabling customers to switch between communication providers seamlessly.”

The partnership will leverage Tech Mahindra's extensive telecom expertise, particularly in handling end-to-end switching services, alongside cutting-edge IT technology and services to establish a messaging platform, he further said. 

TOTSCo Hub will utilise Comviva’s BlueMarble Business Support System (BSS) platform and WSO2’s API Management (Application Programming Interface) and Integration software for Communication Provider (CP) Management. Together, Tech Mahindra and TOTSCo will support the management of the platform which will facilitate easy integration of delivery and operations teams across multiple domains such as business, IT, infrastructure, and security, the company said.

Paul Bradbury, CEO, TOTSCo, said, “We are pleased to partner with Tech Mahindra to deliver a secure, robust, and reliable platform that will play a central role in UK residential fixed broadband and voice switching. We chose to partner with Tech Mahindra following a rigorous procurement exercise and I am confident that together we will deliver to industry the right solution at the right cost.”  

On February 8, Tech Mahindra achieved success in implementing a digital MVNE platform for Sunrise, Switzerland's largest private telecom operator. The cloud-native MVNE platform will enable Sunrise to offer simplified customer journeys for MVNOs, thereby enhancing market agility, optimising technology architecture, and reducing operational costs.