Genpact elevates Vidya Rao to chief tech and transformation officer post

Global professional services firm Genpact has announced two new executive leadership appointments. The company has named Vidya Rao as its new Chief Technology and Transformation Officer, while Vipin Gairola has been appointed as the Global Operating Officer. 

Gairola, previously with Accenture for two decades, will lead the transformation of service delivery for Genpact’s clients using artificial intelligence (AI)-led solutions. He brings extensive experience from his recent role as Chief Strategy Officer for Accenture Operations. 

In his new role, Gairola will oversee global client operations, analytics, data, and technology initiatives, solidifying his position within Genpact’s Leadership Council. 

Meanwhile, Rao, who was previously Genpact’s Chief Information Officer, will now serve as Chief Technology and Transformation Officer. She will focus on reimagining Genpact’s internal processes, tools, and infrastructure with an AI-first approach. 

Rao will also play a key role in establishing a robust data office to enhance Genpact’s data capabilities, driving forward the company’s AI and Automation initiatives. 

“We are excited to have highly talented and transformative individuals in key leadership roles at Genpact. Vidya and Vipin’s appointment emphasizes our ongoing strategy to re-energise our leadership team to drive us into our next chapter of growth," said BK Kalra, President and CEO, Genpact. "More and more of our leadership has deep expertise in data, analytics, operations, and AI and their experience will play a pivotal role in how Genpact and our clients will do the work in an AI-driven world.”