Gati taps Tech Mahindra to build cloud-based software application

Gati Limited, a logistics company within the Allcargo Group, on Monday, announced a collaboration with Tech Mahindra to create Gati Enterprise Management System (GEMS) 2.0. Gati’s core operational software system, GEMS 2.0, aims to offer an enhanced customer experience and a modern tech-driven interface while increasing efficiency and lowering costs.

The partnership is focused on replacing Gati’s legacy application with a digital, scalable, and agile cloud-based application. The software system and is designed to provide an improved customer experience through a contemporary, technology-driven interface while enhancing efficiency and reducing expenses.

“Our partnership with Gati in designing and developing GEMS 2.0 will help the organisation boost productivity, unlock new business opportunities, scale performance and lead the tech-led transformation narrative in the express logistics segment,” Vivek Agarwal, President — APJI (Enterprise), Corporate Development, Tech Mahindra said in a release.

According to the company, Tech Mahindra will enable Gati with GEMS 2.0 over the next 18-24 months, covering the entire first-mile, mid-mile, and last-mile operations. The software will be developed in modules like Pickup, Delivery, En-route, Customer Contracts, Invoicing, etc.

The company said that GEMS, its predecessor was rolled out 20 years back is a pioneering initiative in the logistics industry. The architecture of GEMS 2.0 will be micro-services-based and event-driven through rule engines, with an infrastructure designed and developed on cloud, with a mobile and security-first architecture approach aimed at delivering consistent performance across the company’s geography of operations.

GEMS 2.0 will deploy automation at various levels and extensively leverage data analytics, artificial intelligence (AI) and machine learning (ML). In addition, drawing strength from the intuitive and consistent UI/UX design, GEMS 2.0 will offer on-demand customisation and a multi-browser friendly user experience.

“The core vision of developing GEMS, an advanced real-time Enterprise Resource Planning platform, was to put customer first, optimise processes and to achieve better workflow management,” G S Ravi, EVP & Group CIO, Gati Limited said. Now, Tech Mahindra will help us build the required tech-backbone to achieve the speed and agility necessary for Gati’s business, he added.

According to a research report published in May this year by India Brand Equity Foundation, the country’s logistics market grew from $190 billion in 2019 to $435.43 billion in 2023 and is set to touch $650.52 billion in the next five years. The industry is at the forefront of technological developments with AI-powered optimisation, real-time tracking, and e-commerce partnerships reshaping the landscape, the report said.