VMware integrates modern AI to its Anywhere Workspace platform

Cloud computing company VMware has integrated artificial intelligence (AI) capabilities in its Anywhere Workspace platform that will automatically optimize employee experience, drive new vulnerability management use cases, and simplify application lifecycle management. The announcement was made at VMware Explore 2023 Las Vegas, held from August 21 to 24.

As per a company statement, Anywhere Workspace is a hybrid work platform that integrates digital employee experience (DEX) along with virtual desktop infrastructure and apps (VDI and DaaS), unified endpoint management (UEM) and security for seamless and secure workspace irrespective to type of the device or location.
 
Shankar Iyer, senior vice president and general manager, End-User Computing, VMware, said that the integration will expand data sources and insights, integrate with technology partners for improved security, and unify app delivery strategy across all virtual desktops and apps.
 
These updates are expected to broaden access to data, help strengthen VMware Insights, and allow for remediation of more issues.
 
VMware will now enable delivery of new app performance scores, in addition to existing mobile device, desktop, and virtual environment experience scores, the company said.

Generally, when a software-as-a-service (SaaS) app goes down, IT is proactively alerted and employees are automatically notified. This allows IT to quickly resolve the outage without dealing with inbound support tickets and wasting time.

Now, the company’s new AI-driven Insights feature provides anomaly detection that informs IT of potential experience issues that helps in creating step-by-step remediation workflows to resolve incidents.
 
“Workspace ONE intelligence has been a game changer for us when it comes to automating life cycle management inside UEM. We have been utilizing it for automatically tagging devices and assigning them into smart groups. We have also used several dashboard templates for monitoring our security stance and helping remediate high-risk security threats,” said George March, manager of digital workspace and development, Information Technology, USA Health.

“Next on our roadmap is implementing the ITSM connector, and with the addition of remediation playbooks, we are so excited about the way it will streamline our help desk support teams workflows,” he further said.
 
VMware has also announced an expanded partnership with Intel through cloud-native integration of Workspace ONE with Intel vPro®. This “chip-to-cloud” integration makes it easier to secure and remotely manage work devices entirely from the cloud without any on-premises infrastructure and management software.

As per the statement, Boeing has used VMware Workspace ONE across the United States and in more than 65 countries to support its global workforce of 140,000 employees.

At VMware Explore, they were also named ‘Hybrid Workforce Innovator’ as part of the 2023 VMware Customer Achievement Awards for the Americas for enabling its workforce to work from anywhere in the world.
 
“VMware Anywhere Workspace helps us manage and protect end points, provide a common platform to access apps and tools, as well as helping facilitate a digital experience for our employees,” said Kristina Ross, Boeing Workplace Solutions director for Research & Technology.