Salesforce Introduces Slack Sales Elevate with AI-powered features for enterprises

Salesforce has introduced Slack Sales Elevate, a new integration of Cloud with Slack that offers a personalised sales home. This integration allows information to be centralised and automates administrative tasks and processes within Slack. 

As per the company, with Slack Sales Elevate, users can access a personalised selling home on Slack, where information from Sales Cloud is brought together. Executives can conveniently access data and administrative tools while engaging in conversations about selling right within Slack. 

“This is a new way of doing integrations between Salesforce and Slack that's more native to Slack…,” said Rob Seaman, Slack’s senior vice president for enterprise products. “We're charting a new path for the way we build a line of business-specific products at Slack. 

The Sales tab, added to Slack through this integration, gives sales representatives a clear overview of their open opportunities, deals closing soon, and generated revenue. It enables executives to take prompt action on their sales pipeline directly within Slack. 

One of the standout features of Slack Sales Elevate is the use of AI-driven, no-code workflows with Salesforce-triggered notifications. This allows users to handle tasks like support requests and deal approvals without requiring technical expertise. 

This feature is accessible to Slack Business+ and Enterprise Grid customers who have access to Professional, Enterprise, and Unlimited Sales Cloud editions. It comes at a price of $60 per user per month. 

The launch of Slack Sales Elevate comes two years after Salesforce's acquisition of Slack for a massive $27.7 billion. The acquisition aimed to create a "digital HQ" to connect workers seamlessly and improve collaboration across teams. 

Recently, on June 21, it was reported by Fortune that the company is planning to hire a significant number of new roles in Q3 for their product development engineer (PDE) team. These roles will primarily focus on generative AI, along with other Slack features like Huddles and Lists. It's worth noting that this hiring spree comes less than six months after Slack's parent company, Salesforce, laid off about 8,000 employees (10% of its staff) in Q1 of the same year. 

The new hiring plans align with Salesforce's efforts to boost its AI capabilities and showcase its optimism toward this technology. Salesforce has recently introduced Einstein GPT, a generative AI tool designed to improve the efficiency of sales, marketing, and customer service agents.