Cognizant, ServiceNow to accelerate AI-driven automation and create $1bn in revenue

Cognizant and ServiceNow have joined forces in a strategic partnership aimed at promoting the use of AI-driven automation in various industries, with the goal of creating a combined business valued at $1 billion.  

Cognizant has taken the lead as ServiceNow's primary launch partner for end-to-end observability solutions tailored for cloud applications across different sectors.  

To drive this initiative, Cognizant has established an internal ServiceNow Business Group, which will introduce AI-enabled solutions to clients, enabling them to optimise costs. The group's primary areas of focus will be operational effectiveness, improved user experience, and accelerated innovation.  

"Across sectors, firms strive to improve their competitiveness, optimise operations, and deliver better overall experiences, but face challenges around platform silos and intensive, manual workflows," said Ravi Kumar S, Cognizant CEO. "Cognizant and ServiceNow are well-positioned to address these challenges through the combination of our deep industry expertise, enterprise AI solutions, and ServiceNow's powerful platform, delivering innovative, cost-effective solutions that enhance the value of our client’s products and services to their end customers."  

"Every CEO is in an innovation race right now. The winners will embrace AI-led transformation to reinvent how they do business," said ServiceNow Chairman and CEO Bill McDermott.    

In addition, the company emphasised that the integration of the Now Platform and ServiceNow's industry product solutions with Cognizant's domain expertise will enable clients to go beyond isolated decision-making and harness data across their organisation for improved business differentiation.  

In recent months, many major players in the industry have joined forces with global technology companies to tap into the world of AI. Companies like Tata Consultancy Services, Wipro, Mphasis, and Infosys are actively developing their own generative AI platforms. These platforms aim to provide clients with a scalable solution to explore innovative use cases responsibly using generative AI, while also bolstering internal capabilities to efficiently manage workloads.