TCS, Nest expand partnership to enhance member experience

Tata Consultancy Services and Nest, a prominent UK-based workplace pension scheme, have announced to expand their longstanding partnership. The primary objective of this collaboration is to focus on digitally transforming Nest's scheme administration services, to deliver improved member experiences, and further the scheme's goal of providing better retirement outcomes for people across the UK. 

As part of the partnership, TCS will provide a digitally enabled, omnichannel platform powered by TCS BaNCS to help Nest transform its services and make them future-ready. The platform will use APIs to integrate with other systems, such as payroll providers and fintech. It will also use the latest technologies and data analytics to deliver personalised, self-directed experiences to members, the company said. 

Nest and TCS have maintained a close working relationship since 2011, when the digital, auto-enrolment pension scheme was initially introduced. Throughout this collaboration, TCS has been responsible for end-to-end administration services for Nest and has built a user-friendly, multi-channel, self-serve model that has scaled easily as Nest has grown to serve millions of workers. 

“I’m looking forward to continuing our journey with TCS and exploring the opportunities ahead of us. We have a strong foundation after many years of working together and they’ve proven their ability to deliver successfully for a scheme the size and complexity of Nest,” said Gavin Perera-Betts, Chief Customer Officer, Nest.  

Vivekanand Ramgopal, President, BFSI Products & Platforms, TCS said, “We are delighted to further expand this long-standing partnership with Nest and support them in pushing the boundaries in offering compelling omnichannel member experiences to the new generation of workers entering the workplace.”