UK Govt selects TCS to offer digital-first solutions for teachers’ pension scheme

India's largest information technology (IT) service provider, Tata Consulting Services is selected by the UK government to provide digital-first administration and customer experience for the Teachers’ Pension Scheme in England and Wales. The Teachers’ Pension Scheme is the second largest public sector pension scheme in the UK with over 2 million members. As part of the same partnership with the Department of Education, TCS will establish a service hub in Darlington to expand its presence in the UK.

The company has been awarded a ten-year contract by the Department of Education to manage the scheme administration which includes pension records management, payment of benefits, effective scheme finance management, proactive member engagement, and easy access to information. Towards this, TCS will be leveraging its software suite TCS BaNCS.

“Enhanced customer experience has been the cornerstone of our platform’s value proposition to clients in the UK pensions industry. We will continue to strategically invest in our platform and pursue our aspiration to be the preferred growth and transformation partner to life and pension companies in the UK,” said  Vivekanand Ramgopal, President, BFSI Products and Platforms, TCS.

TCS’ BFSI Products and Platforms is an end-to-end digital ecosystem serving pension, property and health insurance providers. It is a software-as-a-service platform to help companies manage their digital transformation journeys and deliver enhanced customer experience.

Last month, TCS won a deal from Swedish retail and commercial bank – Ikano Bank (founded by Ikea’s founder Ingvar Kamprad) to offer its BaNCS cloud platform to unify its pan-Europe core banking solution to consumers as well as enterprises. With this, Ikano’s core banking services, fragmented and sourced from multiple providers, will come aboard the same platform.

TCS had a change of guard this month with K Krithivasan taking over as the new CEO of the company. He succeeds Rajesh Gopinathan who resigned in March. In an email to TCS employees last week, Krithivasan said that the company will continue to invest in emerging areas like cloud, cybersecurity, 5G, IoT, Generative AI, etc.