Atlassian taps into OpenAI to make its collaboration software smarter

Atlassian, a collaboration software provider and the maker of Jira, Confluence and Bitbucket, is plugging generative artificial intelligence (AI) into its collaboration software suite, the company announced on Thursday at its annual user conference, Team 2023 in Las Vegas. Dubbed as Atlassian Intelligence, the new tools is designed to smarten up its team collaboration platform Confluence, to provide a better understanding of how IT teams collaborate and can become more efficient. 

With Atlassian Intelligence, customers can use generative AI technology from OpenAI to summarise decisions and action items from meeting minutes, draft tweets based on product specifications documented in Confluence and define test plans for product updates in Jira Software, the company said in its official blogpost. 

The post added that IT teams will be able to use a virtual agent as part of Jira Service Management that can answer specific questions about company policy and guidelines, craft responses and surface previously resolved or related issues to enable faster incident resolution. The virtual agent can also recommend relevant articles and pages from Confluence to resolve requests.

All of these new capabilities are now available in early access, the company said. Following the early access period, some of these features will become paid features over time, but Atlassian specifically notes that the virtual agent for Jira Service Management will be included at no extra cost in its Premium and Enterprise plans.

“With AI technology advancing rapidly, we’re excited to share how we’re bringing its power and magic to the full family of Atlassian Cloud products through Atlassian Intelligence that can unleash the potential of every team,” Sherif Mansour, Head of Product AI, Atlassian said in a statement. 

Notably, Microsoft, which is one of Atlassian’s top rivals, has significantly invested in OpenAI in recent months. Companies such as Microsoft and Google have also recently installed generative AI-backed virtual assistants to let users create text faster.