Tech Mahindra brings new AI solution to automate field services

Indian IT services firm Tech Mahindra has launched YANTR.AI, a cognitive artificial intelligence (AI) solution to automate and simplify field services.

The company said that the cloud-based solution will enable its customers to address field services needs including enhanced technician productivity, improved service-level agreements (SLA), and reduce unmet demands across sectors such as telecom, utilities, oil and gas, retail, and other industries.   

“YANTR.AI is designed to provide operational efficiency, enhance productivity, and improve workflow control by combining advance analytics, AI, Machine Learning (ML) and optimisation along with people to hyper-automate field operations, thereby increasing cost efficiency and improving customer experience,” the company said in a statement.  

“Today, there is an increasing need for technologies and platforms that turn insights into ready products that can be utilised by enterprises. To meet the burgeoning need to enhance business agility, simplify operations, and future-proof enterprises, we have launched this new solution,” Birendra Sen, Business Head – Business Process Services, Tech Mahindra, said, explaining the purpose of the launch. 

He added that the new solution will enable enterprises to “improve visibility, velocity and reduce vulnerabilities, while providing insights for better forecasting, planning, and execution of field services operations”. 

Tech Mahindra said that as part of its NXT.NOW framework, which aims to enhance ‘human centric experience’ and innovations, it focuses on investing in emerging technologies and solutions that enable digital transformation and meet the evolving needs of the customer. 

In April this year, Tech Mahindra launched a suite of AI offerings and solutions ‘TechM amplifAI‘ to democratize and scale the deployment of AI in a responsible manner.  

“Through these offerings and solutions, we will cater to enterprises solving complex problems to future-proof business operations, the company said. 

That said, Indian companies are investing in AI for improved business resilience, customer retention, and enhanced operational efficiencies, as per a March 2022 report by research firm International Data Corporation (IDC), in which 46% of the Indian enterprises surveyed cited innovation as a key driver of AI investment. 

IDC also said that the Indian market for AI software, hardware and services, worth $3.1 billion in 2020, will grow to $7.8 billion by 2025, a compound annual growth rate (CAGR) of 20.2%.  Globally, it expects the AI market will be worth $500 billion by 2024.