TeamViewer to power Gurugram-based SRF with AR-based remote support solution

Gurugram-based SRF Limited, a multi-business chemicals firm, engaged in manufacturing of industrial and specialty intermediates, has implemented Germany-headquartered remote connectivity software provider TeamViewer’s Augmented Reality (AR) platform Frontline. The solution aims to proa,vide highly efficient remote support and employee training across four SRF plants in India.

Using TeamViewer Frontline’s remote support solution xAssist with the help of tablets and smart glasses, SRF is able to significantly speed up its maintenance and service procedures, a joint statement said.

Technicians from SRF’s Centre of Excellence in Chennai can connect to the devices of on-site staff and remotely guide them through the necessary processes in order to quickly identify and resolve the specific problems on the machines. For example, through the ‘you see what I see’ technology, the remotely connected technician can assist their colleagues on-site by enhancing their field of vision with virtual instructions or markers to overcome hindrances and reduce downtime.

“At SRF, we are constantly thriving to improve our processes. Digitalisation always plays a key role in our considerations,” Bimal Puri, Vice President & CIO (Fluoro Chemicals & Technical Textile Business) at SRF Limited said.

He added that through AR technology, the company has been able to reduce machine downtimes from sometimes days to a few hours' maximum. “The newly implemented digital service and maintenance processes significantly improve our plants’ productivity and — at the same time  — ensure knowledge transfer, ultimately resulting in higher customer and employee satisfaction,” Puri said.

The technology also provides the SRF employees with opportunities to learn on the job while connecting with their seniors working in different locations remotely.

“TeamViewer will help SRF to seamlessly integrate remote support across their geographical presence in India and accelerate their digital transformation journey, said Rupesh Lunkad, Managing Director TeamViewer India.

“Besides, SRF is also exploring new use cases with TeamViewer to increase efficiencies, reduce costs, and scale their business,” he added.