Amadeus signs pact with Air India to power its passenger service system

Spain-headquartered travel technology company Amadeus will offer passenger service system to Tata Group-owned Air India as the airline is looking at ways to improve operational efficiency and customer experience. The carrier signed an agreement with Amadeus in this regard.

Air India is implementing the full Amadeus Alta PSS (passenger service system) suite, including components ranging from revenue management, revenue accounting, retailing, and merchandising, website, mobile and frequent flyer programme management, Amadeus said in a statement.

"The platform delivers a modern and efficient reservations solution to customers and travel partners. The advanced system will also equip Air India with technology that will enhance its operational efficiency," the statement said.

Air India is implementing the full Amadeus Altéa PSS suite, including components ranging from revenue management, revenue accounting, retailing, and merchandising, website, mobile and frequent flyer program management.

The platform delivers a modern and efficient reservations solution to customers and travel partners. The advanced system will also equip Air India with technology that will enhance its operational efficiency.

Air India is adopting several cutting-edge technology solutions to transform its customer experience, said Nipun Aggarwal, chief commercial officer, Air India. He added that Amadeus Altéa PSS is the first of many such initiatives to transform Air India the many such “initiatives to transform Air India.”

The initial PSS cutover took place in late May and a midterm roadmap was agreed upon to support the airline’s transformation ahead. Air India has a fleet of 117 aircraft, and in addition to a robust domestic network, the carrier occupies a unique international footprint ranging across geographies, including North America, Europe, and the Middle East.

Cyril Tetaz, Executive Vice President, Altéa, Amadeus, added that India is an important market for the company. It has set its India research and development centre, Amadeus Software Labs in Bengaluru, its R&D hub for the Asia-Pacific region. He added that this will enable close innovation with Air India enabling the airline to deliver smooth experiences for its passengers.