Tech Mahindra to help Communisis with digital transformation; strengthens market position in UK

Indian IT major Tech Mahindra has announced a strategic partnership with integrated business communications provider Communisis, which according to the companies "will enable and transform Communisis’ internal and external digital ​capabilities".

Under the partnership, Tech Mahindra will implement Communisis’ digital transformation strategy through legacy modernisation, enterprise resource planning (ERP) implementation, service desk operations, and cloud and vendor management. This in turn will help transform Communisis’ enterprise back-office operations including the finance function. Further, Tech Mahindra’s Next Generation suite will modernise and impact key CXO objectives whilst aligning the business transformation with the ERP journey.

With the new capabilities, Communisis, a wholly owned subsidiary of the OSG Group operating across the UK and EMEA, will accelerate its internal digital transformation programme while assisting clients in their own transition towards a largely digital communication landscape.

“​​Digital transformation in customer communications is a crucial aspect of brand experience, and it should be at the forefront of every organisation’s business strategy. We are looking forward to partnering with Communisis in the journey towards more customer-centric processes, seamless experiences, data-driven operations to achieve its business goals,” said Jinender Jain, Senior VP and Head of Sales for UK and Ireland, Tech Mahindra.

 He added that the partnership further underlines Tech Mahindra’s focus on digital growth, under the NXT.NOW framework, and strengthens its technological leadership in the United Kingdom.  

“We recently announced our plans to create new revenue streams and add 1,000 jobs in the UK, reiterating our commitment to investing in the local communities we operate in,” he said.

Phil Hoggarth, CEO, Communisis, too believes that the partnership will bring pace to our cloud adoption, the rollout of our omnichannel service capabilities and in helping clients make the inevitable transition from paper to digital.  

“As a service provider, we have a responsibility to ensure that we are always investing and developing our capabilities for the benefit of our clients and their customers in the safest, most secure way possible. The partnership with Tech Mahindra helps us fulfill that responsibility across our client base,” he said.

Notably, Tech Mahindra is among the top technology Indian investors in the UK and the only Indian company out of 44 companies that have been awarded the Terra Carta Seal in 2021. The partnership with Communisis is expected to further strengthen Tech Mahindra’s market position in the UK market and reinforce its technological leadership in the region.