Organisations cannot function effectively if investments are inadequate: Research

Operations leaders believe ‘insufficient investment in technology’ could hold back the effectiveness of their departments to manage expected periods of additional significant change, new research by Pegasystems has revealed.

The research showed that 50% of the surveyed respondents feel that operations do not currently get the level of investment needed to be truly effective. This is despite the fact that nearly two-thirds (64%) say additional investment in technology would have a significant transformational impact on both the efficiency and effectiveness of operations teams. 

Furthermore, 73% of those surveyed have affirmed that the ability to keep up to date with the latest technologies will be key over the course of the next five years. Apart from this, investment in technology is seen as key to building greater resiliency and predictability for operations functions, while also potentially mitigating the impact of the next big disruption, as mentioned in the same report. 

“The next three to five years will be a period of significant change for everyone working in operations teams, with every person on the team asked to adapt the way they work in one way or another,” maintains Eva Krauss, vice president, strategy & transformation, Pegasystems.

She further said, “The good news is that the technology is available to both minimise the disruptive impact this can have on the operations function and allow it to thrive. Efficient operations teams provide the backbone of any high-performing organisation, and there’s never been a more important time to invest in technology that can set these teams on the path to success.” 

The global study was conducted by research firm iResearch which surveyed operations leaders from 10 countries in the Americas, Europe, and Asia-Pacific for their thoughts on what the future holds for operations functions over the next five years. The study also found that the next five years are predicted to bring a period of additional significant change for operations teams, with technology expected to play a key role in enabling the successful operations functions of tomorrow for those prepared to make the required investment.