TCS to give insurance co Royal London, publisher Wiley a tech boost

Mumbai based information technology (IT) services major Tata Consultancy Services (TCS) has expanded its partnership with Royal London to make the mutual life insurance firm’s operations more agile.  

TCS will help the London headquartered company transform its pension’s platform estate and enhance its services.  

The company already helps Royal London with consulting, thought leadership engagements and DevOps initiatives, platform simplification and migration, among others, according to a BSE filing. 

“We want to reduce complexity in our day-to-day business and empower our employees to respond to customer's needs by being data led and digitally nimble,” William Pritchett, Group Chief Information Officer, Royal London, said.  

In the new engagement TCS will utilise its two solutions, Machine First Delivery model (MFDM) and the Location Independent Agile model to help the London Insurance firm with better agility. 

While the MFDM will help lay out a structured approach to digital transformation through automating business processes, the TCS Location Independent Agile methodology will consist of processes and management structure to help with enterprise wide agile transformations without the constraint of location. 

Separately, publishing giant John Wiley & Sons has picked TCS to modernize its ecommerce platform using SAP Commerce. The company’s legacy ecommerce platforms lacked scalability and could not be easily adaptable to new business models and acquisition integrations.  

TCS said that through its intervention, Hoboken, New Jersey based Wiley noticed  an 11% increase in conversion rates and 40% reduction in bounce rates. TCS’ deployment also included real-time fraud checks and address verification features for enhanced security. 

“With TCS, we were able to achieve a scalable commerce platform and create new and innovative ways to enrich our customers' buying experience," David Levine, Senior Director, eCommerce at Wiley, said.

After expanding online business in the North American region, Wiley said it will extend its TCS partnership to UK, Europe and Australia.