LTI launches OT solution for manufacturing industry with ServiceNow

Global technology consulting and digital solutions company, Larsen & Toubro Infotech (LTI), on Tuesday launched partner ServiceNow’ s software-based Operational Technology Management solution for the manufacturing industry.  

The solution aims to address the latent demand of the industry to have digital workflows for Operational Transformation (OT) Service Management, according to a statement.  

LTI has been an elite partner of Santa Clara, California-based software company ServiceNow.  

The solution leverages LTI’s technology and domain expertise along with digital workflow enabling capabilities of ServiceNow, to deliver a scalable and secure solution for manufacturing operations using the Now Platform, the statement said. This will help manufacturers adopt the concept OT Management, in addition to IT Service Management (ITSM) practices. The solution also secures critical infrastructure from potential external threats and attacks, by helping ensure the foundational elements of OT cybersecurity. 

“At LTI, we firmly believe there are exponential opportunities in the convergence of physical and digital worlds. This shift is accelerated by demands of the new economy that largely operates in a virtual mode, enabled by cloud. We are confident that this pioneering solution developed in partnership with ServiceNow will transform operations management for manufacturers worldwide,” Nachiket Deshpande, chief operating officer, LTI said in a statement.  

Through the insights accessed from the solution, manufacturers can derive business benefits such as assured systems availability and rapid resolution of issues through a common service data model for manufacturing operations. Key features of the solution include:  OT Visibility: Enabling digital view of all OT assets along with location, configuration and health; OT Service Management: Improved response time to OT service requests; and  OT Security and Governance: Reduction in risk and improved compliance.

“LTI’s expertise in Factory Floor and Enterprise Operations Management combined with ServiceNow’s continued innovation across the Now Platform helps ensure that OT Management addresses all of the current needs for manufacturers,” Binoy Gosalia, global head of industry partnerships at ServiceNow, said.

Earlier this month,  LTI was signed on by pan-European financial services firm Hoist Finance to provide banking-as-a-service for the latter’s performing loans segment.  

In February, LTI had announced a strategic partnership with Perth, Australia-based business 

solutions provider DyFlex Solutions, wherein the companies would work together to offer an enterprise resource planning (ERP) solution to companies operating in the engineering, construction, and operations (EC&O) industries.