Servify acquires key businesses of Munich firm WebToGo

Mumbai based device lifecycle management platform Servify has announced that it has acquired the key businesses of Munich based customer service solutions provider for devices, WebToGo. 

Financial terms of the deal were not disclosed.   

The acquisition will add two of WebToGo’s solutions, myhandycheck and wenewa, to Servify’s portfolio.  

myhandycheck is a mobile device diagnostics suite, while wenewa will help Serivfy’s customers identify, diagnose and triage connected devices remotely.  

The team, whose numbers were not disclosed, will be absorbed into Servify across product, technology and business functions, a statement said. 

WebToGo provides support and services for smartphones, tablets and laptops. The acquisition is expected to help Servify strengthen its global footprint in terms of employees and innovations.  

Read: Electronics after-sales service firm Servify raises $11.4 mn in Series C 

“Our integration with Servify will open up new avenues and usher in a new era of customer experience," Peter Duesing, founder and CEO of WebToGo, said. 

“Together we want to utilise our collective deep domain knowledge and technology prowess. There couldn't be a better time than now for this acquisition," added Sreevathsa Prabhakar, founder of Servify.  

Servify currently works with companies such as Apple, OnePlus, Samsung, Xiaomi and undertakes their device protection business, along with their exchange/buyback programmes. The company has subsidiaries in eight countries, apart from its Mumbai headquarters.  

WebtoGo was founded in 2002 while its myhandycheck solution was launched in 2019. Wenewa is a new product that was launched in March 2020. It acts as a survival kit for home office users with internet issues. The solution works by diagnosing components in the home internet connection, including smarthome devices, wifi and routers, then isolates and fixes issues, the company said.