Outlook 2021: WhatsApp will drive payments ecosystem, consumer credit will take centrestage

BharatPe ended 2020 with a total payment volume (TPV) of $7 billion. Ashneer Grover, co-founder and CEO of the Delhi based company, looks back at the most defining moments for Indian payment companies in 2020; and it is not the pandemic alone! He expects a major paradigm shift in 2021 for the top payment companies including PhonePe, Google Pay and Paytm, as Facebook-owned WhatsApp is likely to command the new wave of consumers by taking UPI to the remotest Tier III towns and villages.