TCS signs multi-year contract extension with UK supermarket chain Morrisons

Information technology (IT) services company Tata Consultancy Services (TCS) has bagged a five-year contract extension to continue its technology modernisation programme at Bradford, UK headquartered supermarket chain Morrisons.

TCS will continue to provide application management services, data services and cyber security services to help Morrisons improve the customer and employee experience, the Mumbai-based company said in a statement.

Morrisons initially signed TCS as its application managed services partner in 2016.

TCS will deploy its machine first delivery model to help Morrisons drive enterprise agility, enhanced customer experience and growth, the statement added. The programme is expected to assist the UK firm to simplify and modernise its technology to improve shopping experience and become more accessible to its customers.

“We look forward to continuing our partnership and accelerating our modernisation programme within technology together with TCS. TCS’ capabilities align well with our future strategic plans,” Matt Kelleher, chief technology director, Morrisons, said.

India’s largest software exporter TCS said it will use artificial intelligence and machine learning capabilities to augment human teams, improve operational resilience and boost productivity. Automation and DevOps strategies will be put in place to accelerate the ‘speed to market’ of Morrisons new products and features.

“We are using our deep contextual knowledge of Morrisons’ business and our expertise in AI and automation to reimagine their IT operating model to enable superior customer experience, greater agility, and growth. We are excited to embark on this journey of innovation and modernisation with our Business 4.0™ framework,” Shekar Krishnan, head, retail – UK, TCS, said.

TCS has expanded its digital transformation solutions portfolio. The company recently extended its partnership with Swedish grocery retail chain Coop Sweden to develop a new digital core as part of the firm’s business transformation initiatives.

Earlier this month, TCS signed an agreement with South African shipping port operator Transnet Port Terminals (TPT) to transform the latter’s supply chain logistics.

In late July, TCS had partnered with Remscheid, North Rhine-Westphalia based Vaillant Group to streamline its business processes and build a digital enterprise core platform to support its business transformation and growth needs. 

Around the same time, the company had also onboarded Paris based physical and digital marketing solutions provider Vistaprint to help the latter migrate to SAP S/4 HANA on the cloud to simplify its business operations.