Infosys announces Finacle and digital transformation deals

Information technology (IT) services firm Infosys on Tuesday said it has implemented its Finacle core banking solution at Prabhu Bank of Nepal.

According to Infosys, the Finacle implementation will drive deeper customer engagement, innovation-led growth, and operational ease for the Kathmandu-based bank. Finacle is part of EdgeVerve Systems, a wholly-owned subsidiary of Infosys while Prabhu Bank is one of the leading banking and financial services groups in Nepal. 

Prabhu Bank will be able to scale its retail and corporate operations and provide customers with a digital experience, Infosys said in a statement. 

"We felt the need for a modern platform to provide differentiated solutions and ultimately enhance the customer experience. We are confident that the functionally rich and technologically advanced platform will support our growth aspiration and provide a better banking experience for our customers,” Ashok Sherchan, CEO of Prabhu Bank said.

Essential Utilities

Separately, the Bengaluru-based IT giant also announced that it has been selected by American water resources provider Essential Utilities to digitally transform its operations through SAP implementation.

Infosys said that along with SAP it will also implement SAP S/4HANA and the SAP customer relationship management (CRM) and billing for utilities package. It added an agile operating model to enable nimble and real-time decision making while transforming digital user experience and operations for Essential Utilities.

The country's second-largest software exporter said that the industry-standard billing module will allow for newer billing mechanisms providing flexibility and insights on consumption patterns. This will help Essential Utilities to provide better user experience, enhance knowledge and operations assets, as well as reduce costs, it added.

"With a comprehensive understanding of Essential Utilities business requirements and challenges, we hope to leverage our technological prowess and domain expertise to enable this transformation," Ashiss Kumar Dash, senior vice president and segment head for services, utilities, resources, energy at Infosys said.

Earlier this week, Infosys inked a deal to acquire ServiceNow partner GuideVision, an enterprise service management consultancy, for up to €30 million.

Infosys recently launched Cobalt portfolio of cloud services to bolster its nearshore delivery presence in Europe that will help accelerate the cloud journey of enterprises.

In late August, Infosys had entered into a five-year partnership with cloud-enabled contact centre solutions provider Genesys that will enable both companies to enhance and expand their customer experience and contact centre offerings.