Amazon India to hire 20,000 temporary employees for customer service

Ecommerce major Amazon India said it looks to hire nearly 20,000 seasonal employees across the country for its customer service (CS) department.

A majority of the jobs available are part of the company’s virtual customer service programme, which provides flexible work from home options, the local unit of the Seattle, Washington headquartered firm said in a statement.

The short-term positions will require associates to support customer needs and deliver personalised experiences through various mediums such as email, chat, social media and phone, the statement said. 

Available in Hyderabad, Pune, Coimbatore, Noida, Kolkata, Jaipur, Chandigarh, Mangaluru, Indore, Bhopal and Lucknow, the jobs require candidates to have passed class 12 and be proficient in English, Hindi, Tamil, Telugu or Kannada. 

There are chances that a portion of the temporary jobs will turn into full-time positions by the year-end, depending on candidate performance and business needs, the statement said.

We are continuously evaluating hiring needs across the customer service organisation in response to the growing customer demand, Akshay Prabhu, director of customer service at Amazon India, said.

“We estimate that customer traffic will further scale up over the next six months with the onset of Indian and global holiday seasons. The new associates, who will join us in our offices or work from home through our virtual customer service programme, will play a key role in relentlessly advocating for our customers and raising the bar on their experience,” he added.

Earlier this year, the company announced a $1 billion investment plan for India and said it would create one crore jobs in the country by 2025. The jobs would be created across industries such as information technology, skill development, content creation, retail, logistics and manufacturing, the company said at the time. It has enabled 7,00,000 jobs over the past seven years in India, the firm added.