Grocery retailer Coop Sweden signs digital transformation deal with TCS

Swedish grocery retailer Coop Sweden has signed on information technology services firm Tata Consultancy Services (TCS) for its digital transformation.

Under the agreement, Mumbai-based TCS will help the retailer provide consistent consumer experiences across its digital platforms. 

This marks the second such deal for TCS in one week. The company signed another multi-year contract from US pharmaceuticals retailer Walgreens Boots Alliance (WBA).

The recent wins in retail are significant because this vertical had dragged down TCS’ quarterly revenue growth to 6.7%, its slowest growth in eight quarters.

Coop Sweden is one of the largest retail and grocery providers in Sweden. TCS will expand Coop’s current SAP S/4 HANA retail platform and incorporate new applications and automation technologies. HANA is the German technology giant SAP's enterprise database management platform.

“With a complex portfolio of retail IT-systems supporting over 800 locations across Sweden, we wanted to transform our applications and provide a better experience for our customers and employees,” Liselotte Andersson, CIO, Coop Sweden, said.  

India’s largest software exporter also said Coop Sweden will benefit from its artificial intelligence/machine learning-based cognitive automation software. The solution will help automate crucial tasks, reduce resolution delays and improve overall effectiveness and efficiency of enterprise operations at Coop.

“In the digital era, grocery retail businesses have a number of opportunities to better serve customers through omnichannel experiences. We will transform every element of its farm to fork value chain leveraging our deep domain knowledge and our expertise in AI, IoT and automation,” Avinash Limaye, country manager, TCS Sweden, said.