Subex extends partnership with Palestinian telecom operator Jawwal

Bengaluru-headquartered telecom analytics solutions provider Subex has signed a five-year partnership extention with Palestinian mobile network operator Jawwal.

As part of the partnership, Subex will provide an upgrade in the latest versions of its ROC  revenue and ROC fraud management platforms. The company will also help Jawwal reduce revenue leakages and better its digital services offerings, according to a statement from the company. The financial details of the deal were not disclosed. 

Subex claims its fraud management solution provides a traditional rules engine backed by advanced machine learning capabilities along with a scalable architecture that helps to detect fraudulent activities in real time. Its ROC revenue assurance solution provides a comprehensive view of the enterprise, along with the risks surrounding operations, revenue and margins.

Jawwal will benefit from insights gained through the revenue assurance and fraud management solutions, as well as gain protection against traditional and new-age frauds.

Apart from covering the existing offerings of the network provider, Jawal will provide digital service assurance, mobile money, rating assurance, number portability and revenue recognition as new services for Jawwal’s portfolio.   

Talking about the partnership, Shankar Roddam, Chief Operating Officer of Subex said that the global telecom market has seen a rise in demand for diverse digital offerings.

“This holds especially true for a dynamic ecosystem like Palestine, where the telecom industry has been a major growth enabler,” added Roddam.  

Abdul Majeed Melhem, General Manager, Jawwal said the Palestine market was at a critical juncture of digitalisation and the partnership with Subex will help the company roll out innovative offerings to stay as the top telecom service provider in Palestine.

“The upgraded system will help us achieve tangible success by enhancing the customer experience and protecting our revenues,” said  Melhem.  

In December 2019, Subex had entered into a partnership with the Risk and Assurance Group (RAG) to offer a blockchain-based fraud management solution to its customers.

Under the partnership, Subex joined the RAG Wangiri Blockchain Consortium which utilises blockchain based solutions to gather real-time industry threat intelligence insights. The consortium includes communications service providers (CSPs) from North America, Europe, Africa and Asia.

Last year, Subex also won an extension of three years on a managed services contract from Kuwaiti telecom operator VIVA Kuwait.