Birlasoft signs $240 mn digital transformation deal with medical devices maker Invacare

Bengaluru-based information technology (IT) services provider Birlasoft has signed a deal with medical device manufacturer Invacare for its digital transformation initiative.

As part of the multi-year deal worth around $240 million, Birlasoft will provide IT-as-a-service (ITaaS) to Ohio-based Invacare. 

The multi-year agreement will see the IT services company build a new analytics platform and move Invacare’s data centre operations to the cloud, said an official statement issued by Birlasoft.

Birlasoft will modernise Invacare’s systems, make provision for a service desk and provide applications, server, network and telephony support.

“At Birlasoft, we are completely committed to Invacare’s successful business transformation. We bring our focus on enterprise digital, and our strengths in transforming ERP and operations in both business and IT,” said Dharmender Kapur, chief executive officer and managing director, Birlasoft.

Apart from the product lifecycle management system by Birlasoft, Invacare will also benefit from a new ecommerce portal to market its products, spares and supplies.

The IT services company will also aid Invacare to implement enterprise resource planning (ERP) software such as the German software giant SAP’s S/4 HANA platform.

“A business transformation of this magnitude requires significant capital investment. We want to improve customer experience and IT operating costs through automation and digitalisation. By having Birlasoft deliver IT-as-a-service through an achievement-based agreement, we have a partner in this transformation that is invested in our success,” said Matthew Monaghan, president and chief executive officer, Invacare.

Invacare is a  manufacturer of wheelchairs, bariatric equipment, disability scooters, respiratory products and other home-care products. The New York Stock Exchange-listed company designs, manufactures and distributes medical devices. Invacare sells its products primarily to home medical equipment providers with retail and ecommerce channels, distributors and government health services across North America, Europe and the Asia-Pacific region.

Birlasoft provides IT services such as customer relationship management (CRM), data analytics, ERP and digital transformation. 

Other initiatives to adopt digital solutions in the healthcare sector:

In August 2019, GE Healthcare unveiled Edison [X], a startup collaboration programme aimed to improve patient outcomes and increase access to care.

Earlier this year, a slew of health insurers signed on technology giant IBM for a blockchain project to improve transparency and interoperability in the healthcare industry.