Nutanix opens second customer support centre in India

Enterprise cloud infrastructure computing firm Nutanix has opened a new customer support centre in Pune, a company statement said.

The new support centre will be part of the Nutanix global service and support function, helping enable 24-hour support to customers worldwide.

The company said this is a sign of its continued commitment and investment in India and the wider Asia-Pacific region.

The Pune centre increases the total number of Nutanix’s customer support centres of excellence to 10, five of which are based in Asia.

“This is great news for Nutanix, for India and for our customers worldwide. Nutanix commands one of the highest customer satisfaction ratings in the world and consistently standing at over 90%. Our Pune centre of excellence is yet another example of our commitment to increase our customer satisfaction even further,” said Sankalp Saxena, senior vice president and managing director of Nutanix India.

According to the statement, the Pune centre will co-locate with Nutanix engineering to establish the company’s second centre of excellence in India after Bengaluru. The location also opens up new catchment areas for the support and engineering teams to invest in local colleges to nurture a solid internship and incubation programme.

This expansion follows the recent opening of Nutanix’s Asia Regional Office in Singapore.

In November 2018, Nutanix had announced updates to its multi-cloud optimisation platform Beam, allowing its customers enhanced cost visibility and optimisation capabilities for their private cloud deployments.